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Travel Guide
Booking Guide
Find out how to start planning, confirm your itinerary and check your booking and payment details.
Have a proposal or booking?
Tell us which proposal or booking you mean, and which arrangements you would like to check.
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From travel ideas to confirmed plans
A rough idea is enough to begin. Before confirming, take time to check the itinerary and booking details.
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Share your travel ideas
Tell us roughly when you would like to travel, how many people are coming and which places or experiences interest you. Let us know which details are still undecided.
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Review your itinerary
Check the route, pace, accommodation, transport and included activities. Discuss any changes you would like with your advisor.
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Read your booking documents
Check the travel dates, traveler details, services and applicable booking, payment and change terms. Ask your advisor about anything that is unclear.
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Follow the confirmed arrangements
Follow the instructions in your confirmed booking documents and payment guidance. Keep your itinerary, contact details and related records together.
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What to check before confirming
Use these six points when reviewing your proposal and booking documents.
- Travel dates
Check that your arrival, departure and itinerary dates match your plans. - Your travel party
Confirm the number of travelers and room arrangements. Share any dietary or walking needs. - Route and pace
Review the cities, daily activities, transfers and rest time to see whether the pace suits you. - Accommodation and transport
Check the proposed accommodation, room types and transport arrangements, including anything still to be confirmed. - What is included
Read the included and excluded services, and check any activities you would need to arrange separately. - Booking and payment details
Check the contracting party, payment recipient, payment instructions and applicable change and cancellation terms.
If your proposal, booking documents and payment instructions do not agree, check with your advisor before proceeding.
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Booking questions
Answers to common questions while planning or checking a booking.
Can I start before all the details are decided?
Yes. Start with an approximate month, the number of travelers and any routes that interest you. If your dates or destinations are open, tell us your preferred season, travel interests or where you would like suggestions.
How do I confirm my itinerary?
Review the dates, cities, accommodation, transport and included services. Share any room, dietary or walking needs. Clarify anything you are unsure about with your advisor, then follow your booking documents.
Where should I check payment information?
Check your own booking documents and payment guidance for the contracting party, payment recipient, payment details and applicable stages. These depend on your arrangements. Ask your advisor if anything is unclear or does not match.
Who should I contact to change or cancel my trip?
Contact the advisor handling your trip as early as possible and explain the dates or arrangements you would like to change. Available changes and applicable cancellation conditions depend on the confirmed services and booking terms.
What should I include when asking about an existing proposal or booking?
Include your proposal or booking reference, if you have one, your travel dates and your specific question. Do not submit passport or payment card details through the website enquiry form.
Before you confirm the arrangements
Let’s clarify your booking question.
Tell us which proposal or booking your question relates to, and what you would like to clarify.
YOUR NEXT STEP
Which arrangements would you like to check?
Ask about your proposal, payment arrangements or a change to your plans.